Cancellation policy and right of return

These Terms and Conditions govern the exchange and return of goods and services purchased from the Company in an offline or online store.

The Company reserves the right to relax the cancellation and return conditions in individual cases, if this does not lead to a violation of applicable legislation.

Goods

Goods of proper quality purchased online can be returned within 14 days of receipt of the goods, provided that they have not been used, are in their original packaging with original tags and price tags.

Refunds are made within 14 days from the date of receipt of the consumer’s written request by the method by which the goods were paid for.

Goods of proper quality purchased offline can be returned within 7 days from the date of purchase, provided that it has not been used, is in its original packaging with original tags and price tags

The refund will be made after the goods have been returned and no later than 14 days from the date of receipt of the consumer’s written request using the payment method used to pay for the goods.

The refund does not apply to equipment that has been assembled (treadmill, elliptical trainer, bicycle, home gym, trampoline, etc.), food and sports nutrition, underwear, swimwear, cosmetics and perfumes.

You may cancel the purchase of Goods through the online store if more than 2 hours have not passed since your order was confirmed. Send a cancellation email to store@inex.club with your order number and details.

Services

Money paid for Company services offline or online, such as:

• Personal training; 
• Group training;
• Rentals; 
• Massages;
• Bike fitting; 
• Bike repair and maintenance; 
• Selection of insoles for cycling shoes; 
• Participation in races,

subject to return at the written request of the consumer in case of refusal of the paid service for more than 5 working days.

In case of rejection of the service within a period of less than 5 working days, the funds are nonrefundable, while the Company reserves the right to postpone the service to a date convenient for the consumer, but not more than 3 months from the date of rejection of the service.

Club participation

Money paid offline or online for participation in the Club is non-refundable, except in cases of serious illness of the Participants and relocation from the Republic of Cyprus. In this case, the refund is made for the remaining period of participation in the Club, minus the cost of the form provided to the Participant (if any) and other goods, if they were transferred upon joining the Club and were directly related to such joining.

Trips

Money paid offline or online for trips organized by the Company (except for one-time races / daily rides) – camps, joint trips to races, etc. are refundable in case of cancellation of the trip at least 2 months from the planned date of its start, unless it is established by the rules of a specific event organized by the Company.

At the same time, if the Company has paid for places of residence, transport tickets and other services of third parties, the refund of the money paid is made in the part in which the relevant third parties returned the money paid to the Company, as well as after such a refund.

Money paid for trips organized by the Company (except for one-time races / daily rides) – camps, joint trips to races, etc. are refundable in case of cancellation of the trip less than 2 months from the planned date of its start, unless it is established by the rules of a specific event organized by the Company.